Privacy & Cookies

Privacy Policy

WHAT IS IT FOR?
This privacy policy is for the website www.whitelotusdesign.co.uk and served by White Lotus Design and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

OUR WEBSITE
This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.

PERSONAL INFO WE MAY PROCESS
Personal information that we’ll process in connection with all our services, if relevant, includes:

  • Personal and contact details, such as title, full name, email address, date of birth, contact details, address and contact details history
  • Records of your contact with us, such as via phone or email, or if you get in touch with us online using our contact form
  • Products and services you have purchased from us, as well as have been interested in and have held and the associated payment methods used
  • Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.

Any information we collect about you will come either from yourself, any person who may have referred you to us, or from our advertising or social media platforms.

HOW WE MAY USE YOUR DATA
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

  • Assessing an enquiry for a product or service, including considering whether or not to offer you the product or service

  • Managing any aspect of the product or service

  • To improve the operation of our business

  • For management and auditing of our business operations including accounting

  • To keep records of our communications with you

  • For market research and analysis and developing statistics

  • For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match).

  • For email marketing communications to provide you with relevant information and offers occasionally

  • To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels

  • To develop new products and services and to review and improve current products and services

  • To comply with legal and regulatory obligations, requirements and guidance

SHARING YOUR DATA
We may share information with the following third parties for the purposes listed above:

  • Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme

  • Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies

STORING YOUR DATA
We may use third party tools to store your personal data and keep your information safe, such as a CRM System, cloud storage or email marketing software, as well as our own hard drives and data storage systems.

OUR SHOP
We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed : we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type : we’ll use this for purposes like estimating taxes and shipping
  • Shipping address : we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

PAYMENTS
We accept payments through PayPal/Stripe. When processing payments, some of your data will be passed to PayPal/Stripe, including information required to process or support the payment, such as the purchase total and billing information. White Lotus Design does not store credit card details and instead relies on these third party payment processors for this.

Please see the PayPal Privacy Policy  & the Stripe Privacy Policy for more details.

Cookies

WHAT ARE THEY?
Cookies are small files that hold information; they’re placed or ‘dropped’ on your computer when you access websites or use apps on your device. The data contained in the cookie can be retrieved by the website or app that placed them there. They can also be accessed by websites or apps that have been authorised to use them by the site or app that first dropped them.

Some cookies only exist for a short period of time, and are then automatically deleted by your device. Others last for longer – these are called ‘persistent cookies’ – and some exist for years unless manually deleted. These can be used to analyse multiple site visits over time, or customise the content that’s displayed.

Some cookies are set by the website or app you’re visiting; these are called ‘first party’ cookies. Others may be set by a third party when you use a site or app – for example, by a tool built into the website, or by an advertising network that displays adverts on the site or in the app.

IF YOU DON’T WANT COOKIES
You can restrict, remove or block cookies through your browser settings at any time.
To find out more about Cookies, including how to control, opt-out and delete them, go to http://www.aboutcookies.org for guidance.